Política de envío
Shipping Policy
Last updated: August 22, 2026
At AquaVanti, we aim to process and deliver orders as efficiently as possible.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Delivery estimates are estimates only and may vary depending on destination, carrier, customs, holidays, weather, and other circumstances outside our reasonable control.
1. Order Processing
Orders are normally processed within:
1–3 business days
Processing begins after the order has been successfully submitted and payment has been authorized.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time is separate from transit time.
2. Estimated Delivery Times
Estimated delivery times may vary depending on the destination, fulfillment location, shipping method, carrier, customs procedures, and other factors outside our reasonable control.
Our general estimated delivery time is approximately 5–10 business days after your order has been processed.
Please note that this timeframe is an estimate and does not include the order-processing period of 1-3 business days.
Delivery times may occasionally be longer due to circumstances such as customs delays, carrier disruptions, severe weather, public holidays, high shipping volumes, or other events beyond our reasonable control.
The estimated delivery timeframe displayed at checkout or provided in your shipping confirmation will be the most relevant estimate for your specific order.
3.
Free Shipping
Free shipping is available only when an order meets the applicable requirements of the shipping offer or promotion.
When your order qualifies for free shipping, the applicable shipping fee will be displayed as $0 or otherwise identified as Free Shipping at checkout.
Eligibility for free shipping may depend on factors such as:
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Order value.
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Products or promotional bundles included in the order.
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Shipping destination.
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Available shipping methods.
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Any other requirements clearly stated in the applicable offer.
If your order does not meet the requirements for free shipping, the applicable shipping cost will be displayed at checkout before payment is completed.
Free shipping does not guarantee a particular carrier or delivery date unless expressly stated in the applicable shipping offer.
4. Tracking
Where tracking is available, tracking information will be sent to the email address provided with your order.
Tracking information may take several business days to become active after the carrier receives the parcel.
A shipment may show limited tracking information while it is moving between international logistics facilities.
5. Delivery Delays
Delivery estimates are not guaranteed delivery dates.
Orders may experience delays due to:
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Carrier congestion.
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Customs processing.
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Weather.
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Public holidays.
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Incorrect or incomplete addresses.
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High-volume shopping periods.
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Transportation disruptions.
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Government restrictions.
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Events beyond our reasonable control.
If your order appears delayed, contact us at:
with your order number.
6. Customs and Import Charges
International orders may be subject to customs procedures and local rules.
Where taxes, duties, or other charges are expressly stated as included in the price or shipping terms at checkout, they will be handled according to those terms.
Where an import duty, customs charge, or government fee is legally payable by the recipient and is not expressly included at checkout, the customer may be responsible for that charge.
AquaVanti will not intentionally misdeclare an order to avoid applicable customs requirements.
7. Address Accuracy
Customers are responsible for entering a correct and complete delivery address.
Please check your address carefully before completing your order.
If you realize that an address is incorrect, contact us as soon as possible at:
We will attempt to update the address before fulfillment where possible.
Once an order has entered the shipping process, we cannot guarantee that an address change will be possible.
8. Failed or Unclaimed Deliveries
If a shipment cannot be delivered because of an incorrect address, refusal, failure to collect the package, or another issue attributable to the recipient, additional shipping or reshipment costs may apply where legally permitted.
If a package is returned to us or our fulfillment provider, contact us before placing another order so that we can determine the available options.
Mandatory consumer rights remain unaffected.
9. Lost Packages
If tracking indicates that a package has been delivered but you cannot locate it, first check:
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Your mailbox or delivery area.
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With household members.
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With building management or reception.
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With neighbors.
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With the carrier, where applicable.
Then contact us at:
We may request reasonable information to investigate the shipment.
10. Damaged Packages
If your order arrives visibly damaged, photograph the package and products before disposing of packaging materials where reasonably possible.
Contact:
with your order number and photographs showing the damage.
We will review the issue and determine the appropriate remedy in accordance with our Return & Refund Policy and applicable law.
11. Incorrect or Missing Items
If you receive the wrong product, an incorrect quantity, or a shipment with missing components, contact us promptly at:
Please provide:
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Order number.
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Photographs of the package.
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Photographs of the products received.
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A description of the missing or incorrect item.
Do not return the items before receiving instructions from AquaVanti.
12. Multiple Items in One Order
Depending on stock, fulfillment location, and logistics availability, products in the same order may be shipped together or separately.
If an order is shipped in multiple parcels, tracking information may be provided for each parcel when available.
You will not be charged additional shipping costs merely because AquaVanti or its fulfillment partner uses multiple parcels where free shipping has already been confirmed, unless otherwise disclosed at checkout.
13. Pre-Orders and Special Orders
Where AquaVanti offers pre-orders or products with extended processing times, the relevant estimated timeframe will be displayed before purchase.
Such products may have different shipping conditions stated on the product page.
14. Delivery to Remote Locations
Some remote territories, islands, military addresses, forwarding addresses, or restricted locations may have longer delivery times or may not be serviceable.
If a destination cannot be serviced, AquaVanti may contact the customer to provide available alternatives or a refund where appropriate.
15. Contact
For shipping questions, contact:
AquaVanti
Email: aquavanti@gmail.com
Please include your order number in shipping-related communications.