Refund policy

Return & Refund Policy

Last updated: August 22, 2026

At AquaVanti, we want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, refunds, replacements, and exchanges may be requested.

Nothing in this policy limits, excludes, or replaces any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.

1. 90-Day Voluntary Return Policy

In addition to any rights required by applicable consumer protection laws, AquaVanti offers a 90-day voluntary return window for eligible purchases.

You have 90 days from the date you receive your order to contact us and request a return for a change of mind, provided that the product has not been used, installed, modified, damaged, or otherwise put into service.

To qualify for a voluntary return, the product must:

Be completely unused and in new condition.
Not show any signs of installation, use, damage, modification, wear, or alteration.
Include all original components, accessories, and packaging.
Be returned in suitable protective packaging.
Include proof of purchase or sufficient order information.

Return Shipping Costs

For voluntary change-of-mind returns requested within 60 days from the date of purchase, AquaVanti may provide return instructions in accordance with the applicable return terms.

For voluntary change-of-mind returns requested more than 60 days after the date of purchase, the customer is responsible for the full cost of return shipping, including any applicable shipping, handling, or related charges.

Return shipping costs will not be deducted from the refund automatically unless permitted by applicable law or previously agreed with the customer.

AquaVanti reserves the right to refuse a voluntary return that does not meet the conditions above, except where applicable law provides a non-excludable right to cancel, return, repair, replace, or obtain another remedy.

This 60-day voluntary return policy does not limit or replace any statutory consumer rights that apply to your order.

2. How to Request a Return

Before sending anything back, you must contact us first at:

aquavanti@gmail.com

Please include:

Your order number.
The name used to place the order.
The reason for your return.
Photographs or videos when reasonably requested to verify the condition of the product.

Do not send a product to an address obtained from a third party or without receiving return instructions from AquaVanti.

Once your request has been reviewed, we will provide the appropriate return instructions and, where applicable, a return authorization or shipping label.

Our return address will be provided with the return instructions. Do not send returns to our business correspondence address unless specifically instructed to do so.

3. Change-of-Mind Returns

For voluntary returns made under our 30-day policy, the customer is responsible for the applicable return shipping costs unless AquaVanti expressly agrees otherwise.

The original shipping charge, if any, may be treated according to the applicable consumer protection laws governing your order.

For products that have been installed or used, AquaVanti may reject a voluntary change-of-mind return where permitted by law.

However, this restriction does not affect any statutory rights you may have if the product is defective, damaged, incorrectly supplied, or otherwise fails to comply with applicable consumer law.

4. European Union — 14-Day Right of Withdrawal

For customers in the European Union, the statutory 14-day right of withdrawal applies to eligible online purchases.

You generally have 14 days from the day you, or a person designated by you other than the carrier, receive the goods to notify us that you wish to withdraw from the contract, without providing a reason.

After notifying us, the goods generally must be sent back within 14 days. The customer normally bears the direct cost of returning the goods unless applicable law requires AquaVanti to bear those costs or AquaVanti has expressly agreed to do so.

You may handle the product only to the extent necessary to establish its nature, characteristics, and functioning. You may be responsible for diminished value resulting from handling beyond what is necessary for that purpose, where permitted by law.

Where the statutory right of withdrawal applies, AquaVanti will reimburse the payments received in accordance with applicable law. For EU orders, reimbursement may be withheld until the returned goods have been received or you provide evidence that they have been sent back, whichever occurs first.

Where required by EU law, the refund includes the cost of the least expensive standard delivery option originally offered. Additional costs resulting from choosing a more expensive delivery option are generally not refundable.

5. Exceptions to the Right of Withdrawal

Certain statutory exceptions may apply under applicable law.

For example, EU law provides exceptions for certain categories such as goods made to the customer's specifications, rapidly deteriorating goods, and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Where an exception applies, AquaVanti will rely only on the specific exception permitted by the law applicable to the order.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

Your product arrives damaged.
The product is defective.
The product does not function as reasonably expected.
You received the wrong product.
Important components are missing.

Please provide your order number and clear photographs or video showing the problem.

Depending on the circumstances and applicable law, AquaVanti may provide a replacement, repair, refund, or another appropriate remedy.

Do not dispose of, modify, repair, or return a defective product before contacting us, unless necessary for safety or required by applicable law.

Where a product is defective or does not conform to the applicable consumer guarantees, your statutory rights take priority over this voluntary return policy.

7. European Union Legal Guarantee

For eligible goods sold to consumers in the European Union, statutory consumer protections apply, including the applicable legal guarantee for defective or non-conforming goods. EU consumer rules generally provide a minimum two-year legal guarantee for goods, subject to applicable national legislation and circumstances.

Our 30-day voluntary return policy does not replace or reduce these statutory rights.

8. United Kingdom

For customers in the United Kingdom, applicable consumer protection laws apply to purchases made through our store.

For eligible online purchases, customers generally have 14 days from receiving the goods to notify the seller that they wish to cancel, followed by a further period to return the goods. Refunds for eligible cancellations are subject to the applicable statutory requirements.

Products that are faulty, not as described, or do not function as they should may qualify for statutory remedies regardless of our voluntary return policy.

9. United States, Canada, and Australia

For customers in the United States, Canada, and Australia, applicable federal, state, provincial, territorial, and consumer protection laws may provide rights or remedies relating to defective, unsafe, misdescribed, or non-conforming goods.

Our voluntary 30-day return policy does not limit any consumer guarantee, warranty, or other right that cannot legally be excluded or limited.

Where applicable law provides a mandatory remedy, AquaVanti will comply with that requirement.

10. Refunds

Once your return has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

We will process approved refunds as soon as reasonably practicable and within any deadline required by applicable law.

Your bank, credit-card issuer, or payment provider may require additional time before the refunded amount becomes available in your account.

If you believe a refund has been approved but has not appeared after the applicable processing period, contact us at:

aquavanti@gmail.com

11. Partial Refunds and Diminished Value

Where permitted by applicable law, a refund for a voluntary change-of-mind return may be adjusted to account for:

Missing components or accessories.
Damage caused after delivery.
Excessive use or handling beyond what is reasonably necessary to inspect the product.
Missing or substantially damaged original packaging.

These adjustments will not apply where doing so would unlawfully reduce a customer's statutory rights.

12. Exchanges

We generally do not offer direct exchanges.

If you wish to purchase a different product or variation, the simplest process is normally to submit an eligible return and place a new order.

This does not affect any statutory right to repair, replacement, refund, or other remedy where the product is defective or does not conform to applicable law.

13. Promotional and Discounted Orders

Products purchased during promotions, discounts, or sales remain subject to all consumer rights that apply under applicable law.

A promotional price does not remove statutory rights relating to defective, damaged, incorrectly supplied, or non-conforming products.

Any additional voluntary return conditions applicable to a specific promotion will be clearly stated before purchase.

14. Gifts and Gift Cards

If gift cards are offered by AquaVanti, their treatment will be governed by the terms displayed at the time of purchase and applicable law.

15. Fraudulent or Abusive Return Activity

AquaVanti reserves the right to investigate suspected fraudulent, abusive, or materially misleading return claims.

Examples may include:

Repeated claims involving materially inconsistent information.
Returning different products from those purchased.
Returning used, damaged, or substituted products while representing them as new.
Providing manipulated or misleading evidence.
Unauthorized chargeback activity combined with a return or refund claim.

Nothing in this section affects a customer's lawful statutory rights.

Where evidence reasonably indicates fraudulent activity, AquaVanti may take appropriate action, including denying a voluntary return request where legally permitted and providing relevant information to payment providers or other appropriate parties.

16. Chargebacks and Payment Disputes

If you experience a problem with an order, please contact us first at:

aquavanti@gmail.com

We will make reasonable efforts to resolve legitimate order issues directly.

This section does not restrict your legal rights to dispute a transaction or use any protection provided by your payment provider or applicable law.

17. Contact

For return, refund, replacement, or product-related questions, contact:

AquaVanti

Email: aquavanti@gmail.com

Please include your order number whenever possible so that we can assist you more efficiently.

Important Notice

This policy is designed to establish clear commercial rules while preserving mandatory consumer rights. Consumer protection requirements vary by country and, in some cases, by state or province.

AquaVanti does not attempt to exclude any right that cannot legally be excluded.

We may update this policy from time to time to reflect changes to our business, products, logistics, or applicable legal requirements.